Don’t you just relish the thought of going through automated phone support systems? You punch the keys to enter your account information, and then hold for 10 minutes just to have the customer service rep ask you for the same information all over again.
These types of scenarios repeat themselves during personal interactions with the service industry all too often. And don’t forget the websites that make you enter the same information more than once.
Think about it for a moment… how much time do you spend providing unnecessary information, or repeating some information to businesses you frequent?
During an interaction with a client – whether in person, on the phone, or through your website interface – show them you value their time. If they invest their time in telling you their name, email address, or contact number – write it down; save it in your phone or computer later; heck, write it on a napkin, but above all else, don’t make them repeat themselves later.
Take this scenario a step further – seek out and streamline steps within your business processes which cause clients to unnecessarily invest their time. Your clients will notice you took the time to prevent wasting theirs.
